Review #1.... Emily Kichline, DVM,
My family trusted you. We trusted your judgment, your expertise as a Vet, and the facility who employs you. Huge Mistake! My husband and I rushed our 6yo cat, Rusty, to your ER on 11/8/25. We were the only patients in the entire facility. We were taken to a room, you took our cat, and God only knows what happened after that. We waited hours for you to treat him. The ONLY reason we were at your ER was because it was the only place open in the middle of the night and Rusty needed EMERGENCY care based on his sudden symptoms. You supposedly sedated him, assessed him, and did lab work. You told us he peed & pooped (we have no proof that actually happened) and that he did not have a blockage, even though you never ordered an x-ray. You told us: his glucose was 400+, liver panel abnormal, white count abnormal, electrolytes abnormal. You also said that could be due to "stress" (because Rusty hates going to the vet). You never worked him up for anything else! Cardiac?Respiratory? Blood Clot? DKA? (Too little, too late, we got a 2nd opinion from another ER-Vet who said ALL of that should have been done asap). You did none of that! You instructed us to go home, watch him over the weekend, make sure he eats, because he will get better when he eats, and follow up with his regular vet on Monday. You discharged him home with meds to stimulate his appetite. We followed your instructions because you are the vet and we trusted you, what else were we supposed to do?! We took Rusty home and he got worse. My husband called you for help and you never returned his call. He called again and was on hold for 25 minutes. I called and finally spoke to someone at the front desk who said, "We saw Rusty's mom has been calling. It's been a night." So, even though you saw us calling it meant nothing because you never called us back. I explained to whoever was on the phone that Rusty was not getting better and looked worse! The recommendation: "bring him back, we won't charge for another eval." I'm worried about saving my cat's life and you're worried about charges?! The trust was broken. We were just there a few hours ago. EVERYTHING should have been done at that time! Hence, why we brought him in for emergency treatment in the first place. There was no emergency treatment provided by you! NONE! You sent him home and a few hours later....
HE DIED! RUSTY DIED! 💔
He would have never made the trip back there, we live far away from Quake Vet Clinic. Maybe if you gave him a thorough eval the first time around instead of a "BS check-up" he would be alive right now! You were NEGLIGENT and now he's gone! My entire family is absolutely heartbroken and devastated beyond words. This was so sudden and traumatic and we are still asking ourselves WHY?! WHAT HAPPENED?! He was only 6yo and was not chronically ill! He dressed up as a lion for Halloween! Whatever happened to him happened in a matter of 1-2 days and the care you provided made him worse! Rusty was my-4 legged son, and now he's gone. I have been physically and emotionally sick, unable to get out of bed for days, and hysterically crying non-stop! The most disgusting part: we called this place and told you guys Rusty died and the person who answered said they were reporting this situation to the director and they would have the director call us. Still no return phone call from you or the director. Neither of you had the decency to call us and say, "sorry for your loss." Both of you are repulsive. But! My credit card was charged $883 ASAP. Funny how that works. I would have paid any amount to save his life. Instead, you charged me for his death.
*PS: I got a 2nd opinion from another ER-Vet, Rusty was in DKA! A Life Threatening Emergency! His symptoms were obvious to other vets! YOU are the vet, not me! YOU missed it! YOU sent him home and ultimately killed him a few hours later! Survival rates for cats in DKA are 70% if treated asap! 95% go on to live normal lives! Please quit your career as a Vet before you harm more animals 🙏🏻.
**Read my UPDATE in review #2**
